Please note that we are a French-registered company, and we are resident in France, therefore our booking terms and conditions are regulated by French law and will be considered to have been made in France.

BOOKING TERMS AND CONDITIONS / RENTAL CONTRACT

1. Mas Adam is offered for holiday rental by the property owner (later referred to as the owner) to the guest (later referred to as the client). The client will be deemed to be the person whose name appears as the lead name on the booking form. 

2. To reserve the property, the client should complete and submit the booking form and then pay the requested non-refundable deposit via bank transfer. The property is advertised in Euros and payable in Euros at the preference of the owner. It may be possible to arrange payment in other currencies. Following receipt of the booking form and payment, confirmation of the booking will be sent to the client by email. This is the formal acceptance of the booking by the owner and by paying the deposit it is the client’s acceptance of the booking terms and conditions.

3. The security deposit payment (see clause 5) is payable at the start of the holiday rental period. If the full deposit payment requested is not received by the due date, the owner reserves the right to give notice in writing that the reservation is cancelled and no payments already received will be refunded.

4. If the client is forced to cancel their booking, for any reason, within 12 weeks of the start of the holiday date, whether insured for this risk or not, the total rental amount paid (excluding any deposit paid) is non-refundable.  The owner will try and re-book the cancelled period and provide the client with a refund (providing the owner has been able to re-let the property for the same amount) less a €100 administration fee. There will be no exceptions to this under any circumstances and for this reason the client is strongly recommended to arrange a comprehensive travel insurance policy including cancellation cover and to have full cover for their group’s personal belongings, public liability, etc. as these will not be covered by the owner.

5. A security deposit of €1,000 will be required and will be refunded in whole or in part, normally within 7 days after the departure date, after the property has been checked. The replacement cost of all breakages, losses or damage (except what is considered to be normal wear and tear) will be deducted from the security deposit. Should the security deposit be insufficient to meet such costs or liability, any additional amounts are payable by the client directly to the owner. However, the sum reserved in this clause shall not limit the client’s liability to the owner. 

6. The holiday rental period shall usually begin at 4pm on the first day and end at 10am on the last day or as defined by the owner. The owner shall not be obliged to offer accommodation before the time stated and the client shall not be entitled to remain in occupation after the time stated unless by prior agreement between the owner and the client.

7. For insurance, fire regulations and tourist tax purposes the maximum number to reside in the property must not exceed what has been stated on the booking form, unless the owner has given written permission. Only those people named on the booking form are permitted to stay at the property. Any variations to the booking form (additional guests or overnight visitors) must be agreed in writing by the owner and extra payment made (if necessary) prior to their arrival.

8. The property is a primary residence, therefore the client agrees to be a considerate tenant and to take good care of the property and at the end of the rental period to leave it in the clean and tidy condition in which it was found. Extra cleaning charges may be payable locally. The client agrees to not remove anything owned by the owner from the property. The owner reserves the right to make a deduction from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition. The client also agrees not to act in any way which would cause disturbances to those resident in neighboring properties. On arrival if the client finds the property in an unacceptable condition, it must be reported to the owner within 24 hours of arrival.

9. The owner or their housekeeper reserves the right to enter onto the property at any reasonable time to carry out normal maintenance, which may include gardening, cleaning work, swimming pool maintenance etc. Under no circumstances may clients interfere with any pool equipment (or materials or other similar equipment). The owner reserves the right to take any relevant action, including immediate termination of the rental and/or recovery of any costs, if any property including the swimming pool and its grounds are abused or misused. For example, damage to the liner or other equipment of a swimming pool such as the alarm system as a result of the fault or abuse by the client, either willfully or negligently or otherwise, will be fully charged to the client up to the cost of replacement of the liner or equipment and any consequences thereof.

10. The client acquires no rights whatsoever over the property except occupation as a holiday tenant for the period booked. The client does not have the right to sub-let the property.

11. To allow for prompt rectification, the client shall report to the owner or their housekeeper without delay any cleanliness issues, shortages, defects or breakdown of equipment and/or appliances in the property, garden or swimming pool, and arrangements for rectification will be made by the owner or their housekeeper as soon as possible.

12. Swimming pools are normally available for use from mid-April to mid-September unless stated otherwise; if the swimming pool is required outside of these time periods the client must check with the owner to confirm whether it is possible to provide pool facilities. 

13. Neither the agent nor the owner shall be liable to the client for the following:

13.1 Any temporary defect or stoppage in the supply of public services, for example electricity, water or internet to the property.

13.2 Any loss, financial or otherwise, damage or injury that is the result of, but not limited to the following: travel restrictions or quarantine imposed by Government(s), cancellations or rescheduling by airlines, ferries or eurotunnel, consequences of pandemics, adverse weather conditions, riot, war, strikes and anything else that is beyond their control.

13.3 Any financial loss or inconvenience caused to or suffered by the client if the property is destroyed or substantially damaged before the start of the rental period. In such an event the owner shall within 14 days of the notification to the client, refund to the client all sums previously received.

14. Under no circumstances shall the owner’s liability to the client exceed the amount paid for the holiday rental period.

15. No responsibility can be accepted by the agent or the owner for injury to the client, or visitor of the client, and/or loss or damage to the client’s or their visitor’s belongings.

16. No responsibility can be accepted by the agent or the owner for any loss or damage to any motor vehicle or its contents.

17. The parking of caravans (motorized or otherwise) or camping is not permitted on the property grounds without written permission of the owner.

18. The bringing of certain pets onto the property is permitted by the owner if agreed in advance. Where pets are permitted, they are not allowed in the swimming pool, on soft furnishings or beds and the grounds must be left clean and free from animal waste upon departure. A deduction may be taken from the security deposit if this is found not to be the case. An additional security deposit may be required where certain pets are to be brought onto the premises.

19. The owner is not liable for any injuries whatsoever and however caused with regard to the use of the swimming pool. Children should at all times be supervised by a responsible adult. The lead name of the group is deemed to be wholly and exclusively responsible for any member of the group whilst at the property and more specifically when the pool is being used. The client is expected to have read the owner’s rules for the swimming pool and any notices appertaining to its use and to have made these clear to each member of the group, particularly groups with children.

20. These booking terms and conditions are entirely regulated by French law and will be considered to have been made in France. Any proceedings arising out of or in connection with these terms and conditions may be brought in any court of competent French jurisdiction.